Taxi in Portsmouth

When you book a taxi with 333 Cars, your booking confirmation is sent by SMS or email using the contact details provided during the booking process. Please check your spam or junk folder if you cannot find the confirmation. If you still cannot locate it, contact us at help@333cars.co.uk or call 02393 433 433.

We accept major debit and credit cards for taxi bookings. For pre-booked journeys, a secure payment link can be sent to you so you can pay in advance.

Cash payments are available for real-time bookings made through the 333 Cars app, subject to availability. The payment options available for your journey will be confirmed during the booking process.

Yes. A receipt can be provided for your taxi journey. If you do not receive one from your driver, email help@333cars.co.uk with your pickup location, destination and the amount paid, and our team can provide a detailed copy of your receipt.

Yes. Online payments are processed securely through our payment provider. When payment is required in advance, we will provide you with the appropriate payment link.

Prices can vary depending on how and when your journey is booked. The price shown in the 333 Cars app is based on the journey details entered at the time of booking. For pre-booked journeys, we will provide a quote based on the information you provide before your booking is confirmed.

For airport and cruise terminal transfers, your driver will meet you at the agreed arrival point with a meet-and-greet board showing the name provided with your booking. Please keep the phone number used for your booking switched on so the driver can contact you if needed.

For international journeys, we recommend having WhatsApp available so you can communicate with your driver if required. Please provide your flight or arrival details when booking so we can monitor any delays.

We recommend allowing plenty of time before your flight, particularly during busy travel periods. As a general guide, allow at least 3 hours before a long-haul flight, 2 hours before a European flight, and 90 minutes before a UK or Ireland flight.

Please check your airline’s recommended arrival time and allow additional time for traffic, parking and airport security. Journey times can vary, so we recommend leaving enough time to arrive comfortably before your flight.

Our driver will normally be ready and waiting for you when your flight lands. Please provide your flight number when booking so we can monitor the scheduled arrival time and check for any delays.

Please be aware that if the driver has to wait for an extended period after your arrival, additional airport parking or waiting charges may apply. Providing accurate flight details helps us plan your pickup and minimise unnecessary waiting time.

There is no additional waiting charge for the first 30 minutes after the agreed pickup time. If your flight is delayed and the driver needs to wait beyond this period, any additional airport parking fees will be charged, together with an additional £10 per hour for the driver’s waiting time.

The driver will provide you with a receipt for any additional charges. We can also provide an email detailing the charges, which you may be able to use when making a claim with your airline.

The driver will wait for a maximum of 2 hours from the agreed pickup time.

When booking an airport transfer, please provide your flight number, airline name and terminal, along with your scheduled arrival or departure time. Providing accurate flight details allows us to identify and monitor your flight and helps us plan your pickup or drop-off.

If you are travelling with a large amount of luggage or oversized bags, please let us know when booking so we can help select a suitable vehicle.

As a general guide:

• One large suitcase: a saloon taxi may be suitable.
• Two or three large suitcases: we recommend an estate taxi.
• More than three large suitcases: please request a 5+ seater vehicle.

Vehicle suitability depends on the number of passengers and the size of your luggage, so please provide accurate luggage details when booking.

Passenger safety is important to us. Our drivers have extensive experience in the taxi trade and all drivers are DBS checked. Our vehicles are equipped with CCTV recording, and all journeys are logged for added accountability and peace of mind.

If you are travelling alone and have any specific concerns about your journey, please let us know when booking.

Passenger safety is a priority at 333 Cars. Our drivers are appropriately licensed, DBS checked and required to hold a full UK driving licence. Drivers also undergo the required medical checks.

Our vehicles are properly checked and maintained, and all journeys are logged. Our fleet is insured for passenger journeys.

If a vehicle breaks down during a journey, our drivers are instructed on the appropriate procedures and we will arrange another vehicle where required to help passengers continue their journey safely.

Yes. We offer fixed-price taxi journeys on selected routes, including airport transfers from Portsmouth and city transfers to a range of destinations. The price depends on the route and vehicle type selected.

Please check our Airport Fares and City Fares pages for the latest prices before booking. For routes not listed, you can contact us for a quote.

A one-way booking is a single taxi journey from your pickup location to your destination. A return booking includes the outward journey and the return journey, with the return details arranged when you book.

When making a return booking, please provide the date and time you need to return so we can arrange the journey accordingly.

No. You do not need an account with 333 Cars to book a taxi or request a quote. You can make a booking through our website without creating an account. If you use the 333 Cars app, creating an account makes it easier to manage your taxi bookings in one place.

First, please check your spam or junk email folder for a message from 333 Cars. If you still cannot find your booking confirmation, contact us at help@333cars.co.uk and include the name, email address and phone number used when making your booking. Our team will help you check the status of your booking.

We aim to provide reliable and punctual taxi services across Portsmouth and the surrounding areas. For pre-booked airport and cruise transfers, we arrange your journey in advance and use the flight or arrival details you provide to help plan your pickup.

Our drivers and vehicles are prepared for scheduled journeys, and our booking system provides confirmation of your journey details. If you have any questions or changes before your journey, our team is available to assist you.