Passenger App & Web Booker Terms And Conditions

Please read these Terms and Conditions carefully before creating an account or making a booking through the 333 CARS LTD Passenger App, CAB-X Passenger App or Web Booker.

Last Updated: October 2026

These Terms apply to bookings made through our online booking services and form part of the agreement between you and 333 CARS LTD for the provision of our taxi and private hire services.

“You” and “your” mean the person creating an account, making a booking or travelling under a booking.

By creating an account, submitting a booking or using our Passenger App or Web Booker after being shown these Terms, you confirm that you have read and agree to these Terms.

Nothing in these Terms affects any statutory rights you may have under applicable law.

1. DEFINITIONS

In these Terms:

“Booking” means a request for a taxi or private hire journey submitted through the Passenger App, Web Booker, telephone or another booking method accepted by 333 CARS LTD.

“Driver” means the licensed driver assigned by 333 CARS LTD to carry out the Journey.

“Journey” means the transportation service requested in a Booking.

“Passenger” means the person making the Booking and any person travelling under that Booking.

“Services” means the taxi and private hire transportation and related booking services provided by 333 CARS LTD.

“Software” means the Passenger App, Web Booker and associated booking and dispatch technology used by 333 CARS LTD, including CAB-X.

“App” means the Passenger App used to make and manage bookings.

“Web Booker” means the online booking facility available through the 333 CARS LTD website.

2. ABOUT 333 CARS LTD

333 CARS LTD is a taxi and private hire operator based in Portsmouth, Hampshire.

Our contact details are:

333 CARS LTD
Portsmouth, Hampshire
United Kingdom

Telephone: 02393 433 433
Booking Email: booking@333cars.co.uk
Privacy & Data Requests: help@333cars.co.uk
Website: www.333cars.co.uk

333 CARS LTD provides taxi and private hire transportation services within Portsmouth and surrounding areas, together with longer-distance and airport journeys.

Our services operate subject to applicable licensing, legal and safety requirements.

3. YOUR ACCOUNT

You must normally be at least 18 years old to create an account or make a booking through the Passenger App or Web Booker.

You must provide accurate, complete and current information when creating an account or making a booking.

You are responsible for keeping your account login details secure and for activity carried out through your account, except where the activity results from circumstances for which 333 CARS LTD is legally responsible.

If you make a booking on behalf of another person, you must have their authority to do so and must ensure that the passenger receives any relevant booking information and instructions.

You should notify us if any information associated with your account changes.

4. MAKING AND ACCEPTING A BOOKING

Submitting a booking request through the Passenger App or Web Booker is a request for 333 CARS LTD to provide a Journey.

A booking is not necessarily accepted simply because it has been submitted.

A Booking becomes accepted when 333 CARS LTD confirms it through the Passenger App, Web Booker, email, SMS, telephone or another agreed communication method.

333 CARS LTD may accept or decline a booking depending on:

Pickup address
Destination
Date
Pickup time
Number of passengers
Vehicle requirements
Luggage requirements
Flight information, where applicable
Special instructions

Before submitting your Booking, you should check that the following information is correct:

Pickup address
Destination
Date
Pickup time
Number of passengers
Vehicle requirements
Luggage requirements
Flight information, where applicable
Special instructions

You should notify us as soon as possible if any booking information changes.

5. VEHICLE, PASSENGER AND LUGGAGE REQUIREMENTS

You must tell 333 CARS LTD when making your Booking if you require:

An accessible vehicle
Space for a wheelchair or mobility aid
Additional luggage space
A larger vehicle
A child seat, where available
Transport for an assistance dog or other animal
Additional assistance
Any other specific vehicle or passenger requirement

The number of passengers and amount of luggage must not exceed the legal or safe capacity of the vehicle.

333 CARS LTD will comply with applicable legal obligations concerning disabled passengers and assistance dogs.

Where a particular vehicle or special requirement cannot be provided, we will advise you where reasonably possible.

6. FARES AND QUOTATIONS

Depending on the Booking, the fare may be:

A fixed fare
An estimated fare
A metered fare
A fare calculated according to an agreed quotation

Where a fixed fare is provided, it applies to the journey details supplied when the quotation was provided.

The fare may change if you subsequently request:

A different pickup location
A different destination
Additional stops
A significant route change
Additional waiting time
A different vehicle
Additional services

Additional charges may also apply where relevant, including:

Waiting time
Parking charges
Airport charges
Venue charges
Tolls
Additional stops
Cleaning charges
Other charges communicated to you before or during the Journey where applicable

An estimated fare is not necessarily a guaranteed final fare.

Where a metered fare applies, the fare will be calculated using the applicable licensed meter or fare system.

If you have any questions about a fare or additional charge, please contact 333 CARS LTD.

7. PAYMENT

You must pay the agreed fare and any properly applicable additional charges using a payment method accepted by 333 CARS LTD.

Payment may be made through the Passenger App, Web Booker, payment provider, directly to the Driver or through another payment method agreed by 333 CARS LTD.

Where card or online payment is available, the payment provider may validate your payment method or place a temporary authorisation on your card.

A temporary authorisation is not necessarily a completed payment and the time taken for an authorisation to be released may depend on your bank or card provider.

Where payment is collected by the Driver, the Driver collects the payment on behalf of 333 CARS LTD unless we tell you otherwise.

You confirm that you are authorised to use any payment method supplied through your account.

8. CANCELLATIONS

You may request cancellation of a Booking through the Passenger App, Web Booker or by contacting 333 CARS LTD.

Depending on the circumstances, a cancellation charge may apply.

Any cancellation charge will be communicated to you where reasonably possible and may depend on:

How close the cancellation is to the scheduled pickup time
Whether a Driver has already been dispatched
The distance travelled by the Driver to the pickup location
The type of Booking
Any specific cancellation terms applicable to the Booking

Where a cancellation fee applies, it will be charged in accordance with the applicable cancellation terms.

9. WAITING TIME AND NO-SHOWS

You are responsible for being ready at the confirmed pickup location at the agreed time.

Where the Driver arrives at the confirmed pickup point, reasonable attempts have been made to contact you and you do not meet the Driver within the applicable waiting period, the Booking may be treated as a no-show.

A no-show charge may apply where this has been communicated as part of the Booking or cancellation terms.

Where applicable, the Driver may attempt to contact you using the telephone number provided with the Booking.

If you are unable to locate your Driver, you should contact 333 CARS LTD as soon as possible.

Passengers should allow sufficient time when travelling to airports, railway stations, appointments, work, events or other time-sensitive destinations.

10. CHANGES, DELAYS AND JOURNEY TIMES

Pickup and arrival times are estimates unless 333 CARS LTD has expressly confirmed a guaranteed time.

Journey times may be affected by:

Traffic
Road closures
Accidents
Weather
Roadworks
Delays
Airport congestion
Events
Vehicle availability
Other circumstances outside our reasonable control

333 CARS LTD will take reasonable steps to provide an accepted Journey.

If the assigned Driver or vehicle becomes unavailable, we may arrange a replacement Driver or vehicle where reasonably possible.

Passengers should allow sufficient time when travelling to airports, railway stations, appointments, work, events or other time-sensitive destinations.

11. AIRPORT BOOKINGS AND FLIGHT INFORMATION

Where you make an airport Booking, we may use the flight number supplied by you to monitor flight information.

Where flight information is available, this may help us and the assigned Driver manage changes to the expected arrival time.

You are responsible for providing the correct flight number and airport information.

Flight monitoring does not guarantee that a Driver will be able to accommodate every delay, diversion or change to a flight.

12. PASSENGER CONDUCT

You and everyone travelling under your Booking must:

Behave lawfully and respectfully
Follow reasonable safety instructions from the Driver
Wear a seat belt where required
Not smoke in the vehicle
Not vape where prohibited
Not damage the vehicle
Not dangerously soil or contaminate the vehicle
Not carry illegal, dangerous or prohibited items
Not threaten, abuse or assault the Driver or another passenger
Not distract the Driver while the vehicle is moving
Not behave in a manner that creates a safety risk

You may be responsible for reasonable cleaning, repair or damage costs caused by you or a person travelling under your Booking.

Where a charge is made, 333 CARS LTD will provide a reasonable explanation and supporting evidence where appropriate.

13. CHILDREN AND VULNERABLE PASSENGERS

The person making a Booking for a child or vulnerable passenger is responsible for ensuring that the Journey is suitable and that 333 CARS LTD has been provided with all relevant information.

Where additional safeguarding arrangements are required, these should be communicated to us before the Booking.

333 CARS LTD may decline or modify a Booking where we cannot safely or lawfully provide the requested Journey.

Where a child is travelling under a school, council, corporate or other contracted transportation arrangement, additional contractual or safeguarding requirements may apply.

14. ANIMALS AND ASSISTANCE DOGS

Assistance dogs will be accommodated in accordance with applicable law.

If you intend to travel with another type of animal, you should tell us when making the Booking.

Whether a non-assistance animal can be carried may depend on the vehicle, journey and applicable requirements.

15. LOST PROPERTY

If you leave property in a vehicle, please contact 333 CARS LTD as soon as possible.

We will take reasonable steps to identify and return property found in one of our vehicles.

You should provide:

Booking reference
Date and time of Journey
Pickup location
Destination
Description of the item

333 CARS LTD is not responsible for property left in a vehicle except where the loss or damage results from a failure to exercise reasonable care or where liability cannot legally be excluded.

Where a separate Journey is required to return an item, a reasonable charge may apply.

16. COMPLAINTS, REFUNDS AND SERVICE ISSUES

If you have a complaint about a Journey or Booking, please contact us as soon as possible.

Please provide:

Your name
Booking reference
Date of Journey
Details of the issue
Any relevant supporting information

We will investigate complaints and respond within a reasonable period.

Where appropriate, we may review booking records, driver information, payment records, communications and other relevant information when investigating a complaint.

Any refund will be considered based on the circumstances, the service provided, the payment method, applicable terms and your statutory rights.

Nothing in these Terms removes or limits any statutory right to which you are legally entitled.

17. SERVICE COMMUNICATIONS AND MARKETING

333 CARS LTD may contact you with communications necessary to provide and manage your Booking.

These may include:

Booking confirmations
Driver information
Driver arrival updates
Journey updates
Receipts
Payment information
Cancellation notifications
Changes to a Booking
Important service information

Service communications are different from marketing communications.

Where we send electronic marketing communications, we will do so in accordance with applicable law.

You may opt out of marketing communications using the method provided in the communication or by contacting us.

18. PRIVACY AND PERSONAL INFORMATION

333 CARS LTD takes the protection of your personal information seriously.

Our Privacy Policy explains:

What personal information we collect
Why we collect it
How we use it
Who we may share it with
How we protect it
How long we retain it
How you can request deletion
How you can exercise your data protection rights

The Privacy Policy is available through the Passenger App, Web Booker and our website.

333 CARS LTD uses CAB-X as part of our booking and dispatch operation.

We take responsibility for ensuring that personal information used within our booking and dispatch operation is handled securely and appropriately.

Customers can request deletion of personal information stored within the CAB-X booking system where legally permitted.

Where the relevant CAB-X functionality allows customers to delete their information themselves, they may do so.

Alternatively, customers may request deletion by contacting: help@333cars.co.uk

333 CARS LTD will process such requests in accordance with applicable data protection requirements and any information that we are legally required to retain will not be deleted where retention is necessary.

19. PASSENGER APP PERMISSIONS

The Passenger App may request access to certain device functions where these are required to provide particular features.

These may include:

Location services
Notifications
Telephone functions
Other device permissions necessary for specific features

You can manage permissions through your device settings.

Disabling certain permissions may affect some features of the Passenger App.

333 CARS LTD will only use permissions for legitimate purposes connected with the operation of the App and the provision of our services.

20. USE OF THE PASSENGER APP AND WEB BOOKER

You are granted a personal, limited, non-exclusive, non-transferable and revocable right to use the Passenger App and Web Booker to access our Services for lawful purposes.

You must not:

Copy or reproduce the Software
Modify or attempt to modify the Software
Sell, sublicense or commercially exploit the Software
Reverse engineer the Software except where permitted by law
Attempt to obtain source code
Gain unauthorised access to our systems
Scrape or extract information through automated methods
Introduce viruses or malicious code
Create false or abusive bookings
Interfere with the operation of the App or Web Booker
Use the Software for unlawful or fraudulent purposes

All intellectual property rights relating to the 333 CARS LTD branding, website content and materials remain with their respective owners.

21. AVAILABILITY OF THE APP AND WEB BOOKER

333 CARS LTD takes reasonable steps to keep the Passenger App and Web Booker available and secure.

However, continuous or fault-free availability cannot be guaranteed.

Access may occasionally be interrupted because of:

Maintenance
Software updates
Security updates
Technical faults
Internet or connectivity problems
Third-party service interruptions
Device problems
Circumstances outside our reasonable control

If the App or Web Booker is unavailable, you can contact 333 CARS LTD by telephone.

Telephone: 02393 433 433

22. SUSPENSION OR TERMINATION OF AN ACCOUNT

333 CARS LTD may restrict or suspend an account where we reasonably believe there has been:

Fraud
Misuse of the App or Web Booker
A security risk
Non-payment
False or misleading information
Abusive behaviour
A serious breach of these Terms

Where appropriate, we will explain the reason for the restriction or suspension.

You may stop using the Passenger App or Web Booker and request closure of your account at any time.

Account closure does not remove outstanding payment obligations or information that 333 CARS LTD is legally required to retain.

23. CCTV AND JOURNEY RECORDS

Some vehicles used to provide services through 333 CARS LTD may have CCTV systems.

CCTV may be used for passenger and driver safety, crime prevention, investigation of incidents, complaints and compliance with licensing or legal requirements.

Where legally authorised, CCTV footage may be provided to the police, licensing authorities, courts or other authorised organisations.

333 CARS LTD may also retain relevant booking, communication and journey records where necessary to investigate complaints, disputes, incidents, payment issues, safety matters or legal requirements.

Further information is available in our Privacy Policy.

24. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of applicable statutory rights
Any other liability that cannot legally be excluded or limited

333 CARS LTD will be responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to exercise reasonable care and skill.

333 CARS LTD will not normally be responsible for loss that was not reasonably foreseeable or for circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms affects your statutory consumer rights.

25. EVENTS OUTSIDE OUR CONTROL

333 CARS LTD will not be responsible for delays, cancellations or inability to provide a Journey where this results from circumstances outside our reasonable control.

Such circumstances may include:

Severe weather
Flooding
Road closures
Major traffic incidents
Accidents
Industrial action
Government restrictions
Emergency situations
Significant technical failures
Widespread telecommunications or internet failures
Other events that could not reasonably have been prevented or anticipated

Where reasonably possible, we will take steps to minimise the effect of such circumstances and notify you of significant changes to your Booking.

26. CHANGES TO THESE TERMS

Such circumstances may include:

Changes to our Services
Changes to our booking systems
Changes to the Passenger App
Changes to the Web Booker
Changes to technology
Changes to applicable law
Changes to licensing or regulatory requirements
Changes to our business operations

The latest version will be made available through the Passenger App, Web Booker or our website.

Where a change materially affects your rights or obligations, we will provide reasonable notice where appropriate.

Changes will not retrospectively alter an accepted Booking unless required by law or agreed with you.

27. GENERAL

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

A delay or failure by 333 CARS LTD to enforce a right under these Terms does not mean that we have waived that right.

These Terms, together with the relevant Booking information and our Privacy Policy, form the basis of the agreement between you and 333 CARS LTD for the Services.

28. GOVERNING LAW AND DISPUTES

These Terms and any dispute concerning the Services are governed by the laws applicable in England and Wales, unless mandatory consumer law provides otherwise.

You may have the right to bring proceedings before the courts available to you under applicable consumer law.

Nothing in these Terms restricts your statutory right to complain to a licensing authority, regulator, court or other competent body.

29. CONTACT 333 CARS LTD

If you have any questions about these Terms, your Booking, the Passenger App, the Web Booker or our Services, please contact us.