333 Cars LTD – Privacy Policy

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, make a booking, contact us, use our taxi and private hire services, or otherwise interact with 333 CARS LTD.

Last Updated: October 2026

333 CARS LTD (“333 CARS LTD”, “we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly and in accordance with applicable UK data protection legislation.

1. Who We Are

333 CARS LTD
Portsmouth, Hampshire
United Kingdom

Telephone: 02393 433 433
Booking Email: booking@333cars.co.uk
Privacy & Data Requests: help@333cars.co.uk
Website: www.333cars.co.uk

For data protection purposes, 333 CARS LTD is responsible for the personal information we process in connection with the services we provide.

2. Information We Collect

Depending on how you use our services, we may collect and process the following information:

Your name
Telephone number
Email address
Pickup address
Destination address
Booking date and time
Passenger information
Journey and booking details
Flight numbers and airport information
Special requirements relating to a journey
Payment and transaction information
Information provided when contacting our office or drivers
Information relating to complaints, incidents or disputes
Website usage and technical information
CCTV recordings where applicable
Information required for school, corporate, private hire or other contracted transportation services

We only collect information that is reasonably necessary to provide, manage, monitor and improve our services or to comply with our legal and regulatory obligations.

3. How We Use Your Information

We may use your personal information to:

Take, process and manage taxi bookings
Provide taxi and private hire transportation
Allocate journeys to suitable drivers
Provide drivers with information necessary to complete a journey
Contact you regarding your booking
Provide booking confirmations and journey updates
Monitor flight information for airport transfers
Arrange airport pickups based on flight arrival information
Process payments and invoices
Deal with refunds, cancellations and payment queries
Respond to enquiries, complaints and requests
Maintain the safety and security of passengers, drivers and members of the public
Investigate incidents or disputes
Maintain booking and operational records
Meet our licensing, legal, tax, insurance and regulatory obligations
Prevent fraud or misuse of our services
Improve our services, booking systems and website

We will only use personal information where there is an appropriate lawful basis for doing so.

4. Booking and Dispatch Systems – CAB-X

333 CARS LTD uses third-party booking and dispatch technology, including the CAB-X booking and dispatch system, to manage bookings, journeys, drivers and operational information. Information necessary to fulfil a booking may be entered into or securely transferred to our booking and dispatch system and made available to the driver assigned to the journey.

This may include information such as:

Passenger name
Telephone number
Pickup location
Destination
Booking date and time
Journey instructions
Flight information
Passenger requirements
Other information necessary to complete the booking

Security of CAB-X Data

333 CARS LTD takes responsibility for ensuring that customer information used within our booking and dispatch operation is handled securely and appropriately.

We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse, alteration or unauthorised disclosure.

Where customer information is processed through CAB-X as part of the services provided by 333 CARS LTD, we will take reasonable steps to ensure that the information is used only for legitimate business, booking, operational, legal or regulatory purposes.

333 CARS LTD will remain responsible for the appropriate handling and security of customer information within the services and booking operation that we control.

If you have any concerns about how your personal information is being handled through our booking or dispatch system, you can contact us directly at: help@333cars.co.uk

5. Drivers and Journey Informatio

To enable a driver to complete your booking, we may provide the driver with information necessary to carry out the journey.

This may include your name, telephone number, pickup location, destination, booking time, flight information and relevant journey instructions.

Drivers are expected to handle customer information responsibly and only use information provided to them for legitimate purposes connected with the journey or services they are carrying out.

6. Airport and Flight Information

If you book an airport transfer, we may collect and use your flight number and other relevant flight information.

Flight information may be used to monitor the expected arrival of your flight and assist with arranging the appropriate pickup time.

7. Payment Information

Payments may be processed through third-party payment providers.

Where payment is processed through a secure payment provider, 333 CARS LTD does not normally have access to your full card details.

We may retain payment and transaction information where necessary for:

Accounting
VAT and tax purposes
Invoicing
Refunds
Payment reconciliation
Fraud prevention
Insurance
Legal or regulatory requirements

Payment information will be handled securely and only used for legitimate purposes.

8. CCTV

Some vehicles operating through or on behalf of 333 CARS LTD may have CCTV systems installed in accordance with applicable licensing, safety and legal requirements.

Depending on the CCTV system installed, cameras may record the exterior of the vehicle and/or the interior of the vehicle.

CCTV may be used for:

Passenger and driver safety
Crime prevention
Investigation of incidents
Investigation of complaints
Protection of drivers and passengers
Vehicle and public safety
Licensing requirements
Legal and regulatory purposes

CCTV recordings are not routinely retained indefinitely.

Where footage is requested by an authorised organisation, including the police, licensing authority, court or other legally authorised body, relevant footage may be provided where there is a lawful basis for doing so.

Where CCTV footage is no longer required and is subject to automatic recording-system deletion, it may be overwritten as part of the normal operation of the CCTV system.

9. Sharing Personal Information

Some vehicles operating through or onWe may share relevant personal information where necessary to provide our services or meet our legal and contractual obligations. behalf of 333 CARS LTD may have CCTV systems installed in accordance with applicable licensing, safety and legal requirements.

This may include sharing information with:

Drivers carrying out your booking
CAB-X and relevant booking or dispatch technology
Payment providers
Corporate customers
Booking and transportation partners
Airport or travel-related service providers where necessary
Professional service providers
Police
Licensing authorities
Courts
Government departments
Regulatory authorities
Insurers
Other authorised organisations where legally required

We only share information that is reasonably necessary for the relevant purpose.

333 CARS LTD does not sell or rent customer personal information to third parties.

10. Data Security

333 CARS LTD takes the security of customer information seriously.

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Accidental loss
Destruction
Misuse
Alteration
Unauthorised copying

Access to personal information is limited to people and organisations who need the information for legitimate business, operational, legal or regulatory purposes.

Where third-party systems are used as part of our booking and dispatch operation, we take reasonable steps to ensure that customer information is handled appropriately and securely within the services we use.

11. Data Retention

333 CARS LTD retains personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time information is retained may depend on the type of information and the reason it was collected.

Some information may need to be retained for longer periods where this is necessary or required for:

Tax purposes
VAT records
Accounting
Licensing
Insurance
Legal obligations
Regulatory requirements
Dispute resolution
Fraud prevention
Contractual obligations

CCTV recordings may have a significantly shorter retention period depending on the vehicle’s CCTV system, available storage and recording configuration.

Once information is no longer required and there is no legal reason to retain it, it may be securely deleted or otherwise disposed of.

12. Deleting Your Personal Information

Customers have the right to request deletion of their personal information where applicable and where there is no legal or legitimate reason for 333 CARS LTD to continue retaining it.

Where technically available, customers may be able to delete certain personal information stored within the CAB-X booking system themselves.

Alternatively, customers can ask a member of the 333 CARS LTD team to assist with deleting their personal information by contacting: help@333cars.co.uk

When making a deletion request, please provide enough information for us to identify your account, booking or records.

333 CARS LTD will review the request and, where deletion is legally permitted, take reasonable steps to delete the relevant information.

Please note that we may be required to retain certain information even where a deletion request has been made.

For example, information may need to be retained for tax, VAT, accounting, licensing, insurance, legal, regulatory or other legitimate business purposes.

Where information must legally be retained, we will retain only the information that is necessary for that purpose and will continue to protect it appropriately.

13. Your Other Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to request access to personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal information where applicable
The right to request restriction of certain processing
The right to object to certain processing
The right to request a copy of certain personal information
The right to withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact: help@333cars.co.uk

We may need to request additional information to verify your identity before processing certain requests.

14. Website and Cookies

Our website,http://www.333cars.co.uk, may use cookies and similar technologies.

Cookies may be used to:

Operate the website
Improve website functionality
Remember certain preferences
Understand how visitors use the website
Improve our online services
Support website security
Measure website performance

You can manage or disable cookies through your web browser settings.

Disabling certain cookies may affect how parts of our website operate.

15. Online Taxi Bookings

When you make an online booking through our website or booking system, the information you provide may be transferred to our booking and dispatch systems so that we can process and fulfil your booking.

This may include your contact details, journey information, pickup and destination addresses and any additional information required to complete the journey.

We will use this information for the purposes explained in this Privacy Policy.

16. School and Children's Transportation

333 CARS LTD may provide transportation services involving children and young people, including school transportation and private journeys.

Where information relating to a child or young person is provided to us, we process that information only where necessary to provide the transportation service, meet safeguarding requirements, comply with contractual arrangements or fulfil our legal and regulatory obligations.

Where appropriate, information may be provided to the driver responsible for carrying out the journey so that the transportation service can be delivered safely and correctly.

We take the privacy and safety of children and young people seriously and do not use their information for unrelated purposes.

17. Corporate and Partner Bookings

333 CARS LTD may receive bookings from companies, organisations, hotels, travel companies, booking platforms and other business partners.

Where a booking is made on behalf of a passenger by another organisation, the relevant booking information may be provided to us so that we can provide the requested transportation service.

We may also provide the booking organisation with information reasonably necessary to confirm and manage the booking, subject to applicable data protection requirements.

18. Complaints, Incidents and Legal Requests

If you contact us regarding a complaint, incident, dispute or other matter, we may retain information relating to your enquiry so that we can investigate and respond appropriately.

Where necessary, information may be shared with insurers, legal advisers, licensing authorities, police, courts or other authorised organisations.

Where we receive a lawful request for information from an authorised organisation, we may be required to provide relevant personal information or records.

19. International Data Transfers

Where our website, booking systems, payment providers or other service providers process information outside the United Kingdom, we will take reasonable steps to ensure that applicable data protection requirements are followed and that appropriate safeguards are in place where required.

20. Changes to This Privacy Policy

333 CARS LTD may update this Privacy Policy from time to time.

Changes may be made to reflect:

Changes to our services
Changes to our booking or dispatch systems
Changes to technology
Changes to legal or regulatory requirements
Changes to the way we process personal information

The latest version of this Privacy Policy will be published on our website.

The “Last Updated” date at the beginning of this policy will indicate when the policy was most recently updated.

21. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, request deletion of your information, or have concerns about how your personal information is handled, please contact us.

333 CARS LTD Portsmouth, Hampshire United Kingdom

- Telephone: 02393 433 433
- General Enquiries: booking@333cars.co.uk
- Privacy & Data Requests: help@333cars.co.uk
- Website: www.333cars.co.uk

We will review and respond to privacy and data protection requests within the applicable legal timescales.

333 CARS LTD Portsmouth Taxi & Private Hire Services.