Table of Contents
1. DEFINITIONS
“Company”, “we”, “us”, or “our” means 333 CARS LTD.
“Customer”, “you”, or “your” means the person making the booking and any passenger travelling under that booking.
“Booking” means any reservation accepted by the Company through telephone, website, mobile application, email, or any other approved booking channel.
“Journey” means the transport service provided pursuant to a Booking.
2. ACCEPTANCE OF TERMS
3. BOOKINGS
3.1 All journeys must be pre-booked.
3.2 A Booking is only confirmed once accepted by the Company.
3.3 The Company reserves the right to refuse any Booking at its discretion.
3.4 All Bookings are subject to vehicle and driver availability.
3.5 Customers are responsible for ensuring that all booking details provided are accurate and complete.
4. FARES AND PAYMENTS
4.1 Fares may be calculated based on distance, time, location, vehicle type, waiting time, tolls, parking charges, airport fees, and any additional services requested.
4.2 Any fare quotation provided is an estimate unless expressly stated otherwise.
4.3 Additional charges may apply where:
a) The route is changed at the Customer’s request;
b) Additional pick-up or drop-off points are added;
c) Waiting time exceeds the complimentary allowance;
d) Tolls, parking charges, congestion charges, airport charges, or similar fees are incurred.
4.4 Payment may be made by cash, card, online payment, account facilities, or any other payment method approved by the Company.
4.5 The Company reserves the right to require payment in advance.
5. WAITING TIME
5.1 Standard pick-ups include a complimentary waiting period of 5 minutes unless otherwise agreed.
5.2 Airport pick-ups include a complimentary waiting period of 30 minutes after the actual flight landing time unless otherwise agreed.
5.3 Additional waiting time will be charged at the Company’s prevailing rates.
6. CANCELLATIONS
6.1 Customers may cancel a Booking by contacting the Company through an approved booking channel.
6.2 Cancellation charges may apply as follows:
a) More than 24 hours before collection time: No charge.
b) Less than 24 hours before collection time: Up to 75% of the quoted fare.
c) Less than 2 hours before collection time or passenger no-show: Up to 100% of the quoted fare.
6.3 Special events, executive services, long-distance journeys, and pre-paid bookings may be subject to separate cancellation terms.
7. NO-SHOW POLICY
A passenger shall be considered a “No-Show” if they fail to present themselves for collection within the applicable waiting period and cannot be contacted.
In the event of a No-Show, the full fare may be charged.
8. PASSENGER CONDUCT
Passengers must:
a) Behave in a respectful and lawful manner;
b) Wear seatbelts where legally required;
c) Follow reasonable instructions given by the driver.
The Company may terminate a Journey immediately if a passenger:
a) Is abusive, threatening, violent, or discriminatory;
b) Is under the influence to the extent that safety is compromised;
c) Causes damage to the vehicle;
d) Endangers the driver, vehicle, or other road users.
No refund shall be due where a Journey is terminated due to passenger misconduct.
9. DAMAGE AND CLEANING CHARGES
Customers shall be liable for any damage caused by themselves or their passengers.
Where excessive cleaning is required due to spillage, sickness, or other passenger-related incidents, £60.00 cleaning charge may be applied.
10. CHILDREN AND VULNERABLE PASSENGERS
10.1 Children must be accompanied by a responsible adult unless otherwise agreed.
10.2 Customers are responsible for requesting any required child seats at the time of booking.
10.3 The Company cannot guarantee the availability of child seats unless specifically confirmed.
11. LUGGAGE
11.1 Customers must ensure that luggage dimensions and quantities are accurately declared at the time of booking.
11.2 Drivers may refuse luggage that exceeds vehicle capacity or presents a safety risk.
11.3 The Company accepts no responsibility for loss or damage to luggage except where caused by negligence.
12. LOST PROPERTY
12.1 Any property found in a vehicle will be retained for a reasonable period where practicable.
12.2 The Company accepts no liability for property left in vehicles.
12.3 A reasonable administration or delivery fee may be charged for the return of lost property.
13. DELAYS AND EVENTS OUTSIDE OUR CONTROL
The Company shall not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to:
a) Traffic congestion;
b) Road closures;
c) Adverse weather conditions;
d) Accidents;
e) Vehicle breakdowns;
f) Industrial action;
g) Public emergencies.
14. VEHICLE SUBSTITUTION AND SUBCONTRACTING
The Company reserves the right to:
a) Substitute a booked vehicle with an equivalent or superior vehicle where necessary;
b) Subcontract bookings to another licensed private hire operator where permitted by law.
The Company remains responsible for the booking in accordance with applicable legal requirements.
15. ASSISTANCE DOGS
Registered assistance dogs are carried free of charge in accordance with applicable legislation.
16. SAFETY
Drivers reserve the right to refuse carriage where carrying a passenger would be unlawful or would compromise safety.
17. LIMITATION OF LIABILITY
17.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot lawfully be excluded.
17.2 Subject to clause 17.1, the Company’s liability arising from any Booking shall be limited to the amount paid by the Customer for that Booking.
17.3 The Company shall not be liable for indirect or consequential losses, including missed flights, missed appointments, loss of business, or loss of profits.
18. DATA PROTECTION
18.1 Personal information will be processed in accordance with applicable UK data protection legislation.
18.2 Information may be used for:
a) Managing bookings;
b) Customer service;
c) Safety and regulatory compliance;
d) Legal obligations.
18.3 The Company will not sell personal information to third parties.
19. COMPLAINTS
Any complaint should be submitted in writing to:
Address: 333 CARS LTD
Chariot Accountants Ltd Unit 41-42 Trafalgar House,
223 Southampton Road,
Portsmouth, England, PO6 4PY
Email: help@333cars.co.uk
Phone: 02393 433 433
Complaints should be made as soon as reasonably possible and, where practical, within 30 days of the relevant journey.
20. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. AMENDMENTS
333 CARS LTD reserves the right to amend these Terms and Conditions at any time. The latest version will be available through our booking channels and website.