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Emsworth Taxi Service | 333 CARS
02393 433 433
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333 Cars LTD – Booking Policy

Last Updated: October 2026

Everything you need to know about making, managing and cancelling a booking with 333 Cars, including our terms, conditions, fares and passenger responsibilities.

Table of Contents

1. DEFINITIONS

“Company”, “we”, “us”, or “our” means 333 CARS LTD.
“Customer”, “you”, or “your” means the person making the booking and any passenger travelling under that booking.
“Booking” means any reservation accepted by the Company through telephone, website, mobile application, email, or any other approved booking channel.
“Journey” means the transport service provided pursuant to a Booking.

2. ACCEPTANCE OF TERMS

By making a Booking with 333 CARS LTD, you agree to be bound by these Terms and Conditions.
The person making the Booking is responsible for all passengers included within the Booking and shall ensure that all passengers comply with these Terms and Conditions.

3. BOOKINGS

3.1 All journeys must be pre-booked.
3.2 A Booking is only confirmed once accepted by the Company.
3.3 The Company reserves the right to refuse any Booking at its discretion.
3.4 All Bookings are subject to vehicle and driver availability.
3.5 Customers are responsible for ensuring that all booking details provided are accurate and complete.

4. FARES AND PAYMENTS

4.1 Fares may be calculated based on distance, time, location, vehicle type, waiting time, tolls, parking charges, airport fees, and any additional services requested.
4.2 Any fare quotation provided is an estimate unless expressly stated otherwise.
4.3 Additional charges may apply where:
  • The route is changed at the Customer’s request;
  •  Additional pick-up or drop-off points are added;
  • Waiting time exceeds the complimentary allowance;
  • Tolls, parking charges, congestion charges, airport charges, or similar fees are incurred.
 
4.4 Payment may be made by cash, card, online payment, account facilities, or any other payment method approved by the Company.
4.5 The Company reserves the right to require payment in advance.

5. WAITING TIME

5.1 Standard pick-ups include a complimentary waiting period of 5 minutes unless otherwise agreed.
5.2 Airport pick-ups include a complimentar y waiting period of 30 minutes after the actual flight landing time unless otherwise agreed.
5.3 Additional waiting time will be charged at the Company’s prevailing rates this might increase or decrease depending currently is set to £0.10 per minute while the driver is stationary in traffic or parked.

6. CANCELLATIONS

333 Cars Ltd – Cancellation & Cancellation Charge Policy within Portsmouth Border
To ensure fairness to both our customers and drivers, the following cancellation charges apply:
6.1 Booking Cancelled Within 3 Minutes of Dispatch Via APP
If your booking has been accepted and dispatched to a driver, but you cancel within 2 minutes of dispatch, no cancellation charge will apply.
6.2 Booking Cancelled After the Driver Has Started Travelling Via APP
If the assigned driver has already started travelling towards your pickup location and you cancel more than 2 minutes after dispatch, a cancellation charge may apply. The charge will reflect the driver’s time and distance travelled, subject to a minimum cancellation fee of £5.00.
6.3 Booking Cancelled After Driver Arrival via APP
Once the driver has arrived at the pickup location after 5 minutes waiting time, a cancellation charge will apply. The charge will include the applicable waiting time and will be no less than £5.00, or the fare incurred up to the point of cancellation, whichever is greater.
6.4 Advance Bookings Made Through the App
For advance bookings made via the app, no cancellation charge will apply if the booking is cancelled before it has been dispatched to a driver.
Once an advance booking has been dispatched to a driver, the standard cancellation policy above will apply.
6.5 Long-Distance Bookings
For journeys with a pickup or destination more than 5 miles outside the Portsmouth city boundary, the following cancellation terms apply:

  • More than 24 hours before the scheduled pickup time: No cancellation charge.

  • Within 24 hours but more than 12 hours before the scheduled pickup time: A 50% administration fee of the total quoted fare will be charged.

  • Within 12 hours but more than 3 hours before the scheduled pickup time: A 75% administration fee of the total quoted fare will be charged.

  • Within 3 hours of the scheduled pickup time (before dispatch): A 100% administration fee of the total quoted fare will be charged.

  • After the booking has been dispatched, after the driver has started travelling, after the driver has arrived, or in the event of a No-Show: Up to the full quoted fare may be charged to reflect the time and distance committed by the driver.

Additional Information

  1. Cancellation charges are intended to compensate drivers for time and travel already committed to a booking.

  2. 333 Cars Ltd reserves the right to waive cancellation charges in exceptional circumstances, such as service issues or emergencies.

  3. By booking with 333 Cars Ltd, customers agree to this cancellation policy.

7. NO-SHOW POLICY

A passenger shall be considered a “No-Show” if they fail to present themselves for collection within the applicable waiting period and cannot be contacted.
In the event of a No-Show, the full fare may be charged.

8. PASSENGER CONDUCT

Passengers must:
  • Behave in a respectful and lawful manner;
  • Wear seatbelts where legally required;
  • Follow reasonable instructions given by the driver.
The Company may terminate a Journey immediately if a passenger:
  •  Is abusive, threatening, violent, or discriminatory;
  • Is under the influence to the extent that safety is compromised;
  • Causes damage to the vehicle;
  • Endangers the driver, vehicle, or other road users.

 

In the event of a No-Show, the full fare may be charged.

9. DAMAGE AND CLEANING CHARGES

Customers shall be liable for any damage caused by themselves or their passengers.
Where excessive cleaning is required due to spillage, sickness, or other passenger-related incidents, £60.00 cleaning charge may be applied.

10. CHILDREN AND VULNERABLE PASSENGERS

10. CHILDREN AND VULNERABLE PASSENGERS
10.2 Customers are responsible for requesting any required child seats at the time of booking.
10.3 The Company cannot guarantee the availability of child seats unless specifically confirmed.

11. LUGGAGE

11.1 Customers must ensure that luggage dimensions and quantities are accurately declared at the time of booking.
11.2 Drivers may refuse luggage that exceeds vehicle capacity or presents a safety risk.
11.3 The Company accepts no responsibility for loss or damage to luggage except where caused by negligence.

12. LOST PROPERTY

12.1 Any property found in a vehicle will be retained for a reasonable period where practicable.
12.2 The Company accepts no liability for property left in vehicles.
12.3 A reasonable administration or delivery fee may be charged for the return of lost property.

13. DELAYS AND EVENTS OUTSIDE OUR CONTROL

The Company shall not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to:
  1.  Traffic congestion;
  2.  Road closures;
  3.  Adverse weather conditions;
  4.  Accidents;
  5. Vehicle breakdowns;
  6.  Industrial action;
  7. Public emergencies.

14. VEHICLE SUBSTITUTIO N AND SUBCONTRACTING

The Company reserves the right to:
  • Substitute a booked vehicle with an equivalent or superior vehicle where necessary;
  •  Subcontract bookings to another licensed private hire operator where permitted by law.
The Company remains responsible for the booking in accordance with applicable legal requirements.

15. ASSISTANCE DOGS

Registered assistance dogs are carried free of charge in accordance with applicable legislation. 

16. SAFETY

Drivers reserve the right to refuse carriage where carrying a passenger would be unlawful or would compromise safety.

17. LIMITATION OF LIABILITY

17.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot lawfully be excluded.
17.2 Subject to clause 17.1, the Company’s liability arising from any Booking shall be limited to the amount paid by the Customer for that Booking.
17.3 The Company shall not be liable for indirect or consequential losses, including missed flights, missed appointments, loss of business, or loss of profits.

18. DATA PROTECTION

18.1 Personal information will be processed in accordance with applicable UK data protection legislation.
18.2 Information may be used for:
  •  Managing bookings
  •  Customer service;
  • Safety and regulatory compliance;
  •  Legal obligations.
18.3 The Company will not sell personal information to third parties.

19. COMPLAINTS

Any complaint should be submitted in writing to:

Address: 333 CARS LTD
Chariot Accountants Ltd Unit 41-42 Trafalgar House,
223 Southampton Road,
Portsmouth, England, PO6 4PY

Email: help@333cars.co.uk

Phone: 02393 433 433
Complaints should be made as soon as reasonably possible and, where practical, within 30 days of the relevant journey.

20. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. AMENDMENTS

333 CARS LTD reserves the right to amend these Terms and Conditions at any time. The latest version will be available through our booking channels and website.